ONLINE ORDERS

Online orders are processed Monday-Friday between store hours, 10AM - 7PM. Please allow 24 hours for processing online orders placed during the weekday.

Upon initial receipt of the order an email confirmation will be sent once the item has shipped. Items are shipped using Canada Post (Canada), UPS or DHL for International Orders and will include $100 insurance and a tracking number.

Online orders can be returned within 14 days of initial receipt.

Please contact our online team with your request before returning the item. A return authorization number must be included in your return. All returned purchases will be either be issued a credit or exchange (minus the initial shipping charge), unfortunately no refunds.

All sale items are FINAL sale (no exchanges or refunds).

* Please note, International orders may incur customs fees. We have no control over if, and how much, you are charged for customs. lost & found unfortunately will not be responsible for any additional charges the destination country MAY impose on you. Due to the customs process delivery times are estimates and may take longer than stated.

RATES

Canada

• Estimated arrival 3-5 business days
• Free Standard Shipping over $300
• Expedited Tracked / $10 CAD

United States

• Estimated arrival 3-7 business days
• Free Standard Shipping over $300
• FEDEX / $20 CAD
• DHL Express 1 Day / $25 CAD

International

• Estimated arrival 3-7 business days
• FEDEX - $30
• FEDEX HEAVYWEIGHT (Viberg & Alden) - $75 CAD

RETURNS

RETURNS IN CANADA

Return shipping charges for orders returned from within Canada are the responsibility of the customer. All Canadian returns must include a trackable service as we are not responsible for damaged or lost returns.

 

RETURNS FROM THE USA

Return shipping charges for orders returned from the USA are the responsibility of the customer. All US returns must be shipped via US Postal Service (USPS), returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label, returns that are not properly declared may incur additional fees. Please use a service that is trackable (we recommend Priority Mail International) as we are not responsible for damaged or lost returns.

 

INTERNATIONAL RETURNS

Return shipping charges for orders outside of Canada are the responsibility of the customer. Please ship your return via a postal service (Royal Mail, Australia Post, EMS, etc.). Returns shipped via courier services such as FedEx, DHL, or UPS will incur brokerage fees which will be deducted from the credit you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees. Please use a service that is trackable as we are not responsible for damaged or lost returns.

RETURN SHIPPING ADDRESS

lost & found
Attn: Returns
44 Ossington Avenue
Toronto, Ontario
M6J 2Y7
Canada